Aiomize
Refund Policy
Last updated
If Aiomize is not what you expected, contact [email protected] within 14 days of a payment to request a full refund, provided neither the installation script nor the subscription has been used.
The 14-day window
Our voluntary refund policy allows a full refund within 14 days of an initial subscription payment or renewal only if both the installation script and the subscription are unused. If either has been used, this voluntary refund offer does not apply.
What counts as use?
The installation script is used when it has been installed, activated or run on a website. The subscription is used when a website scan, optimization or AI-chatbot interaction has been run for your account during the billing period being refunded. This includes activity through the portal, API or an automatic schedule. Creating an account, signing in or entering company and website details alone does not count as subscription use.
Mandatory rights and payment terms
This usage condition applies only to our additional voluntary refund offer. It does not limit mandatory consumer rights, applicable statutory withdrawal rights or remedies for a defective or undelivered service. The payment terms shown at checkout and applicable consumer law take precedence over any conflicting condition here.
How to ask
- Email [email protected] from the address associated with your account.
- Include your company name and the payment or order reference. You do not need to give a reason.
- We aim to respond within two working days.
How refunds are processed
Aiomize subscription payments use Stripe Managed Payments. The checkout and payment receipt identify the merchant and applicable payment terms. Approved refunds are returned through the payment provider to the original payment method where possible. Processing times may vary.
For payment support, use the contact information on your receipt or email [email protected].
After 14 days and cancellation
Outside the refund window, we do not normally refund the current subscription period. You may cancel by contacting [email protected]; cancellation stops future renewal charges and you retain access for the period already paid for. Any mandatory rights remain unaffected.
If something is wrong
If you were charged twice, the service was unavailable or the service did not match what you purchased, contact us regardless of the payment date so we can investigate and provide the appropriate remedy.
Contact
Qleerly AI AB (reg. no. 559595-0246). Email: [email protected].
One-time keyword packages
Keyword packages are separate one-time purchases, not subscriptions or installation scripts. If your package is not delivered or is defective, contact [email protected] with your order reference. Applicable mandatory rights, remedies and the payment terms shown at checkout remain unaffected. The voluntary unused-subscription offer above describes subscriptions and installation scripts.